Demo site by Prospera, a fictional clinic. Clinic, staff, reviews and phone number are samples. Want one like this? See Prospera for clinics →

Accepting new patients of all ages

Your first visit, made easy.

Everything you need to know before you come in: what to bring, how long it takes, and how coverage works. If anything's unclear, just call. A real person will pick up.

A modern treatment room with a coral-coloured dental chair, overhead light and white cabinets

Before you arrive

What to bring.

Identification & coverage

  • Photo ID
  • Insurance card or policy details
  • CDCP member card, if you have one

Health details

  • A list of current medications
  • Recent X-rays from a previous dentist (we can request them)
  • Your questions. Write them down!

Paperwork

  • We'll text you a secure link to your intake forms
  • Prefer paper? Arrive 10 minutes early
  • Large-print forms available on request

About 60 to 75 minutes

How your first appointment goes.

  1. 0'

    Check-in

    We'll confirm your details and coverage, then show you around if you'd like.

  2. 10'

    Conversation

    Your dentist asks about your health history, any concerns and what you'd like from your care.

  3. 20'

    Exam & X-rays

    A full check of teeth, gums and bite. Digital X-rays are taken only if they're needed.

  4. 35'

    Cleaning

    A gentle cleaning with your hygienist, paced around your comfort.

  5. 60'

    Your plan & estimate

    We go through what we found and give you a written estimate. No pressure, no surprises. You choose what's next.

Bamboo toothbrushes in a glass beside a sprig of green leaves on a white counter

Families & kids

Bringing the whole family?

Book back-to-back appointments so everyone's seen in one trip. We recommend a first visit around a child's first birthday, keeping it short, playful and positive.

  • Kid-friendly pacingWe show and tell before we do, and parents are welcome in the room.
  • CDCP for childrenEligible children under 18 may be covered. Ask us and we'll check.
  • After-school timesTuesday and Thursday evenings, plus Saturday mornings.

New patient FAQ

Common questions.

Do I need a referral?

No referral is needed. Just call or send an appointment request.

It's been years since I saw a dentist. Is that okay?

Absolutely, and you're not alone. We'll start with a conversation and go at your pace. No judgment.

How do I transfer my records?

Tell us your previous clinic and we'll request your X-rays and records with your written consent.

What if I need to cancel?

Please give us 48 hours' notice so we can offer your time to someone on our waitlist.

Can I book for someone else?

Yes. Parents and caregivers can book on behalf of family members. Use the notes field to tell us who's coming.

Ready when you are.

Request a time online or call us. We'll confirm within one business day.

Call Book